Customer Service
Our Grosvenor customer service team is available should you need any assistance, you can find them throughout the centre. Alternatively, you can email the team here.
Disabled Facilities
There are designated bays located in the car park. All levels of the car park are serviced by lifts. Disabled toilet facilities are located on Level One.
Cash Machine
Free cash machines are available at the Barclays & Metro Bank branches on Abington Street.
Family Facilities
There are specially designated parking bays for customers with small children in the car park, as well as lift access to all floors. Baby changing facilities are located on the First Floor by Costa.
Post Lockers
Amazon, INPost and Yeep! lockers are available on the first floor mall, located just a short walk past Boots and Vision Express.
Lost Property
If you lose any personal belongings during your visit, please speak with a team member or contact the security office.
Free Wifi
Free WiFi is available to all guests.
Toilets
Toilets can be found on the First Floor of the Grosvenor Centre.
First Aid
Trained First Aiders are onsite at all times.
Dog Friendly
Grosvenor Shopping Northampton is a dog-friendly shopping centre. To find out individual store policies for dogs, please click here.
Car Park
Grosvenor Shopping Northampton car park is easily accessible, the opening hours are:
- Mon, Sat 8:00am – 6:00pm (Exit barrier closes at 7:00pm)
- Sun 9:30am – 5:30pm (Exit barrier closes at 5:30pm)
The multi-storey car park is operated by West Northamptonshire Council, more information can be found here.
Child Safety
If you need the help of security when shopping, look for the window stickers and ring the number displayed 01604 673268.
Free wristbands available at the scenic lifts and management suite.