Guest Services

Customer Service

Our Grosvenor customer service team is available should you need any assistance, you can find them throughout the centre. Alternatively, you can email the team here.

Disabled Facilities

There are designated bays located in the car park. All levels of the car park are serviced by lifts. Disabled toilet facilities are located on Level One.

Cash Machine

Free cash machines are available on the Ground and First Floor.

Family Facilities

There are specially designated parking bays for customers with small children in the car park, as well as lift access to all floors. Baby changing facilities are located on the First Floor by Costa.

Amazon Lockers

Amazon Lockers are now available, located on the First Floor just a short walk past Boots and Vision Express.

Lost Property

If you lose any personal belongings during your visit, please speak with a team member or contact the security office.

Free Wifi

Free WiFi is available to all guests.


Toilets can be found on the First Floor of the Grosvenor Centre.

First Aid

Trained First Aiders are onsite at all times.

Dog Friendly

Grosvenor Shopping Northampton is a dog-friendly shopping centre. To find out individual store policies for dogs, please click here.

Car Park

Grosvenor Shopping Northampton car park is easily accessible, the  opening hours are:

  • Mon, Sat 8:00am – 6:00pm (Exit barrier closes at 7:00pm)
  • Sun 9:30am – 5:30pm (Exit barrier closes at 5:30pm)

The multi-storey car park is operated by West Northamptonshire Council, more information can be found here.